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Last Updated: 19 / 01 / 2026

Privacy Policy

PRIVACY POLICY

SLO Space Restaurant L.L.C

License No. 1555370  |  22nd St – Al Quoz Industrial Area 2 – Dubai, UAE

Last updated: March 1, 2026

1. WHO WE ARE

This Privacy Policy (the "Policy") explains how SLO Space Restaurant L.L.C, license number 1555370, registered under the laws of Dubai, UAE, with its registered address at 22nd St – Al Quoz Industrial Area 2 – Dubai – S01 – MK4 – MK9 (the "Company", "we", "us", or "our") collects, uses, processes, and protects your personal data when you visit our website (the "Website") or place an order with us.

2. SCOPE OF THIS POLICY

2.1  This Policy applies to:

  • visitors browsing the Website;
  • users placing orders;
  • individuals contacting us through any channel.


2.2  By continuing to use the Website or by submitting your personal data, you expressly consent to the processing of your personal data in accordance with this Policy.

3. DATA WE COLLECT

3.1  Information you provide to us:

  • First name and last name;
  • Phone number;
  • Delivery address;
  • Email address;
  • Payment information;
  • Order details;
  • Communications you send us (e.g. customer support enquiries).

3.2  Information collected automatically:

  • IP address;
  • Device type and browser type;
  • Pages visited and navigation behaviour;
  • Date and time of page visits.

3.3  Cookies and similar technologies:

We use cookies and similar technologies for analytics, Website functionality, and to enhance your user experience. You can manage your cookie preferences at any time — see Section 17 for details.

3.4  Information from third parties:

We may receive personal data from service providers and platform partners (including Shopify, which provides the technical infrastructure for our Website) where necessary to deliver our services to you.

4. PURPOSE OF DATA COLLECTION

We collect and use your personal data to:

  • Process and fulfil your orders;
  • Communicate with you about your order and account;
  • Provide customer support;
  • Send you marketing communications (where you have consented or where permitted by law);
  • Improve our Website and services;
  • Prevent fraud and ensure security;
  • Comply with legal and regulatory obligations.

5. LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal grounds:

  • Contractual necessity — processing required to fulfil your order, arrange delivery, and manage your account;
  • Legitimate interests — operation and improvement of the Website, fraud prevention, and security, where such interests are not overridden by your rights;
  • Legal obligations — compliance with applicable laws and regulatory requirements;
  • Consent — for marketing communications and non-essential cookies, which you may withdraw at any time.

6. TYPES OF DATA PROCESSING

6.1  We may carry out the following operations on your personal data:

  • Collection — obtaining data directly from you or through your use of the Website;
  • Recording and organisation — structuring and storing data in our systems;
  • Storage — retaining data for the duration necessary to fulfil the purposes set out in this Policy;
  • Use — processing data to provide our services, including order fulfilment, delivery, and customer support;
  • Transmission — sharing data with authorised service providers;
  • Restriction — limiting processing where required by law or upon your request;
  • Deletion or anonymisation — removing or irreversibly anonymising data when it is no longer required.


6.2  All processing is carried out in accordance with applicable data protection laws.

7. DATA SHARING

7.1  We may share your personal data with the following categories of recipients:

  • Shopify Inc. — our Website hosting and e-commerce platform provider, which processes data on our behalf as a data processor;
  • Payment service providers — to process transactions securely;
  • Delivery and logistics providers — to fulfil your orders;
  • IT and hosting providers — to maintain our technical infrastructure;
  • Marketing and analytics partners — where you have consented to personalised communications or advertising;
  • Professional advisors — legal, financial, and compliance advisors where necessary;
  • Competent authorities — where required by applicable law, regulation, or court order.


7.2  We do not sell your personal data to third parties.


7.3  By continuing to use the Website and/or submitting your personal data, you consent to data sharing as described in this Section.

8. INTERNATIONAL TRANSFERS

Personal data may be transferred outside the UAE. Where such transfers occur, we implement appropriate safeguards to ensure your data is protected in accordance with applicable data protection law.

9. DATA RETENTION

We retain your personal data only for as long as necessary to:

  • Fulfil the purposes described in this Policy;
  • Comply with legal and regulatory requirements;
  • Resolve disputes and enforce agreements.


When data is no longer required, we delete or anonymise it securely.

10. YOUR RIGHTS

10.1  Subject to applicable law, you may have the right to:

  • Access — request a copy of the personal data we hold about you;
  • Correction — request that we correct inaccurate or incomplete data;
  • Deletion — request erasure of your personal data where it is no longer necessary;
  • Restriction — request that we limit the processing of your data in certain circumstances;
  • Objection — object to processing based on legitimate interests;
  • Portability — receive your data in a structured, machine-readable format where applicable;
  • Withdraw consent — withdraw consent for marketing or non-essential cookies at any time, without affecting the lawfulness of processing prior to withdrawal.


10.2  We will not discriminate against you for exercising any of these rights.


10.3  To exercise any of these rights, please contact us at customer@slo.space. We may need to verify your identity before processing your request. We will respond in a timely manner in accordance with applicable law.

11. MARKETING

We may use your information to send you marketing communications about our products, services, and initiatives that may interest you. You can opt out of marketing at any time by contacting us at marketing@slo.space or by using the unsubscribe link in any marketing email. If you opt out, we may still send you non-promotional communications related to your orders or account.

12. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. While we take all reasonable steps to safeguard your data, transmission of information over the internet is never fully secure and we cannot guarantee absolute security.

13. THIRD-PARTY LINKS

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before submitting any personal data.

14. CHILDREN

The Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their data, please contact us and we will delete it promptly.

15. CHANGES TO THIS POLICY

We may update this Policy from time to time to reflect changes in our practices or applicable law. The amended Policy will be effective immediately upon posting on the Website. We encourage you to review this Policy periodically.

16. CONTACT DETAILS

For any privacy-related enquiries, to exercise your rights, or to submit a complaint, please contact us:


Email:    customer@slo.space

Phone:   +971 56 878 1188

Address:  22nd St – Al Quoz Industrial Area 2 – Dubai – S01 – MK4 – MK9


SLO Space Restaurant L.L.C  |  License No. 1555370

17. COOKIE CONSENT AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to collect information for analytics, to improve our content, and to tailor your experience on the Website. You can accept, reject, or customise your cookie preferences at any time. Please note that disabling all cookies may affect the proper functioning of the Website.