TERMS AND CONDITIONS
SLO Space Restaurant L.L.C
License No. 1555370 | 22nd St – Al Quoz Industrial Area 2 – Dubai, UAE
Last updated: March 1, 2026
OVERVIEW
These Terms and Conditions (the "Terms") govern your use of the website (the "Website") and services operated by SLO Space Restaurant L.L.C, license number 1555370, registered under the laws of Dubai, UAE, with its registered address at 22nd St – Al Quoz Industrial Area 2 – Dubai – S01 – MK4 – MK9 (the "Company", "we", "us", or "our").
The Website is powered by Shopify, which provides the technical infrastructure enabling us to deliver our services. Any sales and purchases made on the Website are made directly with SLO Space Restaurant L.L.C. Shopify is not responsible for any aspect of your transactions with us.
By accessing the Website or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, you should not use or access the Website.
1. NATURE OF THE SERVICE
1.1 The Website enables users to purchase food products and related services directly from the Company. The Company acts as the sole seller of all products available on the Website.
1.2 Our products may also be available on third-party delivery platforms (including Talabat, Deliveroo, and others). Purchases made on such platforms are subject to the terms and conditions of those platforms, including their pricing, cancellation, and refund policies.
2. ACCESS AND ACCOUNT
2.1 By agreeing to these Terms, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding contract.
2.2 To use the Website, including placing orders, you may be required to provide information such as your name, email address, delivery address, and payment details. You represent and warrant that all information you provide is accurate, current, and complete.
2.3 You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, or assign your account to any other person.
3. PLACING ORDERS
3.1 Orders can be placed without creating an account. You may also submit orders directly through the Website.
3.2 You are responsible for:
- providing accurate contact and delivery details;
- ensuring you are available to receive the order at the specified address and time.
3.3 The Company is not liable for issues arising from incorrect information provided by you.
4. ORDERS AND CONTRACT FORMATION
4.1 By placing an order, you make an offer to purchase products from the Company.
4.2 A binding contract is formed when you receive an order confirmation from the Company. Payment must be received and processed before your order is accepted.
4.3 We reserve the right to:
- refuse or cancel any order for any reason at our discretion;
- limit quantities available to any person or geographic area;
- correct errors in pricing or product descriptions.
4.4 In the event we cancel or decline an order, we will endeavour to notify you using the contact details provided at the time of ordering.
5. PRODUCT INFORMATION
5.1 We aim to ensure the accuracy of product descriptions, ingredients, nutritional information, and images. However, minor variations may occur, and colours or appearance may differ depending on your device and settings.
5.2 All product descriptions are subject to change without notice at our sole discretion. We reserve the right to discontinue any product at any time.
5.3 If you have allergies or dietary restrictions, you must verify product suitability before ordering and inform us accordingly. See also Section 11 (Allergen and Food Safety Disclaimer).
6. PRICING AND PAYMENT
6.1 Prices may include product costs, delivery fees, service fees, and applicable taxes. All applicable charges will be set out at the time of checkout.
6.2 Prices are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as set out in your order confirmation.
6.3 Payment is required at checkout. By placing an order, you authorise us to charge your selected payment method.
6.4 You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorised to use the selected payment method; and (iii) charges incurred will be honoured by your payment provider.
7. CANCELLATION POLICY
7.1 Orders may be cancelled only before preparation has begun.
7.2 Once preparation has started, cancellation may not be possible and charges may apply.
7.3 We may cancel orders due to:
- product unavailability;
- operational issues;
- errors in order details.
8. DELIVERY
8.1 Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by delivery carriers, traffic conditions, or events outside our reasonable control.
8.2 By placing an order, you agree to provide accurate delivery information and to be available to receive the order at the address and time indicated.
8.3 If delivery fails due to your fault (including incorrect delivery address or absence at the time of delivery):
- the order may be cancelled; and
- a refund may not be issued.
9. REFUNDS AND COMPLAINTS
9.1 You may be eligible for a refund if:
- your order is not delivered;
- items are missing or incorrect — reported to us at the time of delivery;
- products are defective or unsafe — reported to us at the time of delivery.
9.2 Refunds may be issued to the original payment method or as store credit, at our discretion.
9.3 Refund processing times may vary, typically 7–14 business days.
9.4 To submit a refund request or complaint, please contact us at customer@slo.space.
10. HEALTH AND NUTRITION DISCLAIMER
10.1 Some of our products may be described as functional, health-oriented, or nutritionally optimised. These descriptions are for informational purposes only and do not constitute medical advice.
10.2 Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have any medical or dietary concerns, please consult a qualified healthcare professional before ordering.
11. ALLERGEN AND FOOD SAFETY DISCLAIMER
11.1 While we take all reasonable precautions, we do not guarantee the complete absence of allergens in our products.
11.2 You are responsible for reviewing product information and assessing its suitability for your dietary needs prior to placing an order.
12. INTELLECTUAL PROPERTY
12.1 All Website content — including but not limited to trademarks, brands, text, images, graphics, product descriptions, video, audio, and their arrangement — is owned by or licensed to the Company and is protected by applicable intellectual property laws.
12.2 These Terms permit you to use the Website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, or transmit any content from the Website without our prior written consent.
12.3 SLO's name, logo, product and service names, designs, and slogans are trademarks of the Company. You must not use such marks without the prior written permission of the Company. All rights not expressly granted herein are reserved.
13. FEEDBACK AND USER CONTENT
13.1 If you submit, post, or otherwise transmit any ideas, suggestions, reviews, or other content ("Feedback") to us, you grant the Company a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including for commercial use and promotion of the Company's products and services.
13.2 You represent and warrant that: (i) you own or have all necessary rights to any Feedback submitted; (ii) your Feedback does not infringe any third-party rights; and (iii) your Feedback complies with these Terms.
13.3 We are under no obligation to maintain Feedback in confidence, compensate you for Feedback, or respond to it. We may, at our discretion, remove Feedback that we determine to be unlawful, offensive, or otherwise objectionable.
14. PROHIBITED USES
14.1 You may access and use the Website for lawful purposes only. You may not:
- use the Website for any unlawful, fraudulent, or malicious purpose;
- violate any applicable laws, regulations, or ordinances;
- infringe our intellectual property rights or those of any third party;
- harass, abuse, harm, defame, or intimidate any person;
- transmit false, misleading, or spam communications;
- impersonate any person or entity;
- upload or transmit viruses, malware, or other harmful code;
- use automated tools, scrapers, bots, or AI agents to access the Website without our prior written consent;
- interfere with or circumvent the Website's security or access-control features.
14.2 We reserve the right to suspend or terminate your access to the Website at any time, without notice, if we determine that you have violated any part of these Terms.
15. THIRD-PARTY LINKS AND TOOLS
15.1 The Website may contain links to third-party websites or provide access to third-party tools or services. We are not responsible for the content, accuracy, or privacy practices of any third-party websites or tools.
15.2 Any use of third-party tools or services accessed through the Website is entirely at your own risk. We provide access to such tools "as is" and "as available", without any warranties or endorsement.
15.3 Complaints or concerns regarding third-party products or services should be directed to the relevant third party.
16. FORCE MAJEURE
16.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control ("Force Majeure Event"), including:
- acts of God, natural disasters, or extreme weather;
- pandemics, epidemics, or public health emergencies;
- acts of government or regulatory authorities;
- war, civil unrest, terrorism, or riots;
- strikes or labour disputes;
- failures of utilities, telecommunications, or transport networks;
- supply chain disruptions or unavailability of ingredients or products;
- technical failures, system outages, or cyber incidents.
16.2 During a Force Majeure Event, our obligations are suspended for its duration. We will use reasonable efforts to resume performance as soon as practicable.
16.3 Where a Force Majeure Event materially affects the performance of an order, we reserve the right to cancel the order, in which case a refund or appropriate remedy may be provided at our discretion, subject to applicable law.
17. DISCLAIMER OF WARRANTIES
Except as expressly stated by SLO, the Website and all products offered through the Website are provided 'as is' and 'as available', without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee that your use of the Website will be uninterrupted, timely, secure, or error-free.
18. LIMITATION OF LIABILITY
18.1 To the maximum extent permitted by applicable law, the Company shall not be liable for:
- indirect or consequential losses;
- loss of profits, revenue, data, or business opportunities;
- delays outside our reasonable control.
18.2 In any case, our total liability to you in connection with any order shall not exceed the amount paid by you for that order.
19. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company and its affiliates, partners, officers, directors, employees, agents, and service providers from any losses, damages, liabilities, or claims — including reasonable legal fees — arising out of: (1) your breach of these Terms; (2) your violation of any applicable law or third-party right; or (3) your access to and use of the Website.
20. DATA PROTECTION
Our collection and use of personal data in connection with the Website and our products and services is governed by our Privacy Policy, available on the Website.
21. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Website containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any such errors and to change or update information or cancel orders at any time without prior notice.
22. SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity or enforceability of any remaining provisions.
23. WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms, together with our Privacy Policy and any other policies posted on the Website, constitute the entire agreement between you and us with respect to your use of the Website and supersede all prior agreements, communications, and proposals.
24. ASSIGNMENT
You may not transfer or assign these Terms or any of your rights or obligations under them without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations at any time without notice to you.
25. CHANGES TO TERMS
We may update these Terms at any time. Amended Terms shall be effective immediately upon posting on the Website. We will notify you of any material changes in accordance with applicable law. Your continued use of the Website following any changes constitutes acceptance of the updated Terms.
26. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these Terms — including non-contractual disputes — shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
27. CONTACT DETAILS
For any questions about these Terms, please contact us:
Email: marketing@slo.space
Phone: +971 56 878 1188
Address: 22nd St – Al Quoz Industrial Area 2 – Dubai – S01 – MK4 – MK9
SLO Space Restaurant L.L.C | License No. 1555370